The Internet continues to provide global enterprises means for reaching as many customers worldwide as possible with minimal costs and effort. While most communication can be handled via emails, organizations will still require the ability of customers to reach them via phone, without incurring unnecessary expenses for long-distance calling on either side.
Providing effective long-distance services for customers requires organizations to consider options for improving the success rate of customers contacting them. Specifically, organizations should consider options to improve the Answer-Seizure Ration (ASR) using virtual phone numbers.
Answer-Seizure Ratio (ASR) is an important measure of network quality, as defined by International Telecommunication Union (ITU). The ASR is determined as the number of successfully answered calls, divided by the total number of attempted calls (also referred to as seizures). Network carriers with high ASRs are viewed as more successful in routing calls through the network. If routing based on the ASR is considered, then preference will be given to carriers with higher success rates in transporting and terminating phone calls.
The ASR can provide a variety of information about the carrier network and the calls on it, including:
Network carriers can experience low ASRs for a number of reasons:
It is important to note that, because of the additional factors affecting call qualities (e.g. busy tones or rejected calls); the ASR is not the sole indicator of call quality. The quality of any voice service is usually measured in terms of Grade-of-Service (GoS) and Quality of Service (QoS). GoS measures the probability that a call is either blocked or delayed for a specific time interval. Therefore, in order to increase the ASR, the GoS must be reduced.
Virtual phone numbers are an attractive solution for global enterprises seeking to maximize their ASR for long-distance calling. Also referred to as access numbers, virtual numbers are not associated with a phone line. Instead, the numbers are programmed to forward incoming calls to a pre-determined client number. This pre-determined number can be either a fixed landline, mobile, or VoIP phone. Using this approach, virtual phone numbers can serve as a gateway between the traditional landline, or PSTN, and VoIP.
Enterprises serving customers in a specific country, region, or city can create a virtual phone number using that location’s area code. The virtual number connects to the PBX to offer local calling services. Customers use this virtual number to contact the company without having to incur long-distance charges. When the customer dials the local (virtual) number, the call is appropriately routed through the Internet to the appropriate landline, mobile, or VoIP phone.
Virtual numbers provide a number of benefits for global enterprises with customer bases in other countries:
Improving the ASR requires reducing customer calls that are blocked, rejected, or dropped. Virtual numbers allow businesses to:
These features allow global enterprises to ensure that customers attempting to reach them have a much higher success rate than traditional long-distance services. The ability to change the number mapped to a virtual number allows businesses to ensure travel by key personnel does not impact accessibility. In addition, customers are ensured support regardless of when they contact the organization.
Enterprises needing to manage large amounts of traffic from across the world have a variety of options available for virtual number creation and management. A key to successfully improving ASRs, and ultimately business performance, is ensuring access to as many customers as possible. The low pricing and removal of special equipment makes this technology a key asset for any enterprise seeking to remain competitive in the global market.
Electrical Plug
ElectricalOutlet.org lists international electrical plugs and outlets. Electrical outlets are compatible with the types of electrical plugs listed in comments. If you have a different kind of plug, an adapter plug may be necessary. Get Toll Free with no setup fees. Toll Free can be yours today, with TollFreeForwarding.com.
Electrical Voltage
Electrical voltage is listed for each country, but keep in mind electrical power systems are prone to slight variations. Use appliances only in the correct electrical receptacles, or find a compatible travel plug if your electric plug won't work. Call Forwarding with real-time call records. Call Forwarding with no obligation and free trial.
Electrical Frequency
Frequency is shown in the number of hertz, or cycles per second. Check that the wall plug is compatible with your electronics. Otherwise, you may need to find a plug adaptor to lower the internal current. Adapters cannot, however, change the number of cycles. It's easy to get UK phone numbers without contracts. UK Phone Number with TollFreeForwarding.com makes it easier for your customers to reach you.
Electrical Receptacle
Electrical wiring and electric plugs differ from country to country. If your appliance uses a different kind of plug power, an electrical transformer is sometimes necessary, though not always practical for travel.
Electrical Wiring
Electrical wiring differs around the world. ElectricalOutlet.org lists electric plugs you may encounter in your travels. An electric plug is inserted into an electrical socket, or electric receptacle.
Electrical Outlet
An electrical outlet may also be referred to as an electrical receptacle, or electric sockets. Before you travel, ensure your prong plug will work in the electrical sockets in the country you're visiting.
Electrical Power
Electrical power varies from country to country. Even if your devices use the same electric outlets or plug type, it's a good idea to make sure voltage and frequency are compatible. If they are not, you may need an electric converter.
Electrical Receptacles
Electrical receptacles around the world will have different electrical voltage and power frequency. ElectricalOutlet.org lists information on any plug variants, or plug types.
Electric Converters
Read the comments section to find relevant wall electrical information, and voltage frequency. You may need a plug travel adaptor or electric converters for your electronics to work while you travel.