3 Ways Setting Up VoIP Calls to India Can Increase the Efficiency of Your IT

Over the last decade, many businesses have outsourced their IT – and other departments – to India. It’s a very cost-effective way to manage IT services, especially for small businesses. But there are other benefits as well. VoIP also offers a feature rich components as well, making it easier to communicate and streamlining operations.

1. Cost

VoIP is substantially cheaper, because it doesn’t require analog lines and transports voice packets via internet protocols. This eliminates high per minute usage charges, but also avoids connection charges. It’s not hard (READ: it’s very easy) to rack up hundreds in international charges calling to India on a daily or weekly basis.

While it saves considerable amount of operational expenses, there are capital costs, depending on the type of hardware your business needs. For instance, implementing a SIP or PRI solution will require a capable phone. This is quite different than the handset that plugs into a standard phone jack. At any rate, the operational savings will almost always outweigh the initial investment – usually at a significant margin.

2. Ease of communications

VoIP allows mobile integration, simultaneous ring, follow me features, and a wide variety of different solutions for your business. This allows for substantially more productive and less cumbersome communication, rather than limiting you and your IT department. Furthermore, this helps a wider group of people become involved when necessary. The ability to coordinate among several people allows for exponentially faster information sharing.

Extensions and Direct Inward Dials (DIDs) allow for easier calls from India to your company, and allow them to catch mobile workers when their help is required, even if they’re out of the office. This is especially true of remote workers who frequently travel (e.g. sales reps, technicians) and whose computers are rarely in the office.

3. Diverse features

Analog (POTS) lines only allow a two way conversation between multiple people. It’s not unusual to have more than two involved in a conversation, and VoIP certainly helps make it an easier conversation flow. Furthermore, this is exponentially better with multi-site locations, as it makes it easier to coordinate among different departments and objectives.

Moreover, moving to a VoIP system affords the opportunity to use a hosted/virtual PBX. This affords an incredibly robust, feature rich component that can add a tremendous amount of benefits to your business. While one can use a PBX without VoIP, it hasn’t been practical to do so for many years – especially to use for international calls. In addition, a virtual PBX can give you a local number in India for which to call, making it much easier to conduct business. While the reasons are beyond the scope of this article, if you’re looking for global expansion, India is one of the best places to consider.

No matter which angle you view it from, there are few reasons not to set up a VoIP if you have support on some level in India – or anywhere else worldwide, for that matter. It is one of the easiest decisions to make to maximize productivity, refine efficiency, streamline your communications and ad a number of new features to your arsenal.

What has been your greatest benefit? Be sure to leave a comment to let us know how setting up VoIP calls to India has helped your business’s efficiency.